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When will I get my refund?

Refunds are made in cash and will be processed within 14 days in accordance with the requirements under the Package Travel Regulations.

We will refund you on the same payment card or by the same method that you used to pay us.

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

If you are currently on holiday or have any questions about what to expect you will find the answers here.

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

You’ll find information on any questions you may have about your airline and airports here.

General advice on travel abroad including COVID-19, country specific information and other useful tips.